Customer Service

Reference:

VAC-17

Sector:

Customer Service, Multi-lingual

Salary:

Competitive

Town/City:

cork

Contract Type:

Permanent

Customer Service

As a strong Customer Service expert, you will be joining an expanding team within a leading Multi-national based in Cork. Our client, is a leader in its field and is seeking a passionate Customer Service expert who will liaise directly with clients, local & remote based internal expert teams.  You will be part of a wider regional business team based in Cork.

Responsibilities of the Customer Service expert:

  • Oversee & manage direct queries from key clients across EMEA
  • Ensure all queries are managed in a timely fashionSolution driven – look for out of the box solutions to day to day escalations
  • Analyse data on a weekly basis
  • Lead  other resources on the teamKeep local Leadership updated on process & any escalations
  • Develop excellent working relationships with key clientsWork as part of a cross functional business team in Ireland and globally

Requirements 

  • 3+ years strong Customer Management  experience
  • Excellent customer service experience ideally from a multi-national organisation
  • Excellent systems skills – Oracle, SAP is an advantage
  • Excellent presentation, verbal and written communication skills 
  • Fluency in English, additional fluency is an advantage
  • Degree levelValid Irish permanent work permit

Please contact Carmel on carmel@sherlock-talent.com for full confidential conversation.