Customer Service, Multi-lingual
As a strong Customer Service expert, you will be joining an expanding team within a leading Multi-national based in Cork. Our client, is a leader in its field and is seeking a passionate Customer Service expert who will liaise directly with clients, local & remote based internal expert teams. You will be part of a wider regional business team based in Cork.
Responsibilities of the Customer Service expert:
- Oversee & manage direct queries from key clients across EMEA
- Ensure all queries are managed in a timely fashionSolution driven – look for out of the box solutions to day to day escalations
- Analyse data on a weekly basis
- Lead other resources on the teamKeep local Leadership updated on process & any escalations
- Develop excellent working relationships with key clientsWork as part of a cross functional business team in Ireland and globally
- 3+ years strong Customer Management experience
- Excellent customer service experience ideally from a multi-national organisation
- Excellent systems skills – Oracle, SAP is an advantage
- Excellent presentation, verbal and written communication skills
- Fluency in English, additional fluency is an advantage
- Degree levelValid Irish permanent work permit
Please contact Carmel on email@example.com for full confidential conversation.