- As a strong Support Engineer you will work very closely with the engineering team.
- The candidate will provide tier 2/ 3 support services to the business by triaging customer facing or customer impacting issues with a bespoke platform and
- Work closely with customer team and account managers.
- You will capture and refine trouble tickets in the core service desk application, get clarification on issues.
- You will attempt to reproduce problems and provide a range of troubleshooting and problem solving techniques before escalating to the engineering team.
- Excellent English written and verbal communication skills
- 4+ years relevant experience
- Good understanding of multi-tier web-based applications in the Windows environment
- Solid technical experience in the Windows server environment and IIS in particular
- Working knowledge of database systems and SQL Server
Please contact email@example.com for full conversation.
Candidates must have full valid Irish work permit.