Support Engineer

Reference:

VAC-3

Sector:

Information Technology

Salary:

Competitive

Town/City:

Dublin

Contract Type:

Permanent

  • As a strong Support Engineer you will work very closely with the engineering team.
  • The candidate will provide tier 2/ 3 support services to the business by triaging customer facing or customer impacting issues with a bespoke platform and
  • Work closely with customer team and account managers.
  • You will capture and refine trouble tickets in the core service desk application, get clarification on issues.
  • You will attempt to reproduce problems and provide a range of troubleshooting and problem solving techniques before escalating to the engineering team. 

Requirements

  • Excellent English written and verbal communication skills
  • 4+ years relevant experience
  • Good understanding of multi-tier web-based applications in the Windows environment
  • Solid technical experience in the Windows server environment and IIS in particular
  • Working knowledge of database systems and SQL Server

Please contact carmel@sherlock-talent.com for full conversation.

Candidates must have full valid Irish work permit.